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Garima Gupta
Garima Gupta

3 years 8 months ago

Dear Fairmont Jaipur and couples who are about to get pre wed done I recently booked Fairmont Jaipur for my pre wedding photoshoot. I selected this property based on the pictures provided on instagram. The property looked exquisite and exactly what i had in mind for my shoot. I along with my fiancè and the photographers travelled from our respective hometowns to jaipur for the shoot. We arrived at the hotel around noon, hoping that the shoot would go smooth and well organized. Little did I know, one of the most reputed hotels in jaipur would give me the most troublesome experience. Firstly, the most important factor for any shoot to be done is the location, something which looked exquisite in the photos, was spoiled because of the ongoing construction, which we werent even told about. Knowing that we were coming for a photoshoot, it was the moral responsibility of the concerned staff to inform that there is some ongoing work happening at or around the property. But no, we werent informed about any of it. Secondly, there was not even a single staff attending us or showed us the property right from the point we entered the hotel. I guess their policy is “Give is the money and help yourself, we don’t care if you’re facing any problem or the staff is not treating you well. We just care about how to loot our client”. Hospitality is the key for anyone who is in this industry, but the hotel not only lacked hospitality but even had huge mismanagement. No body knew what exactly was happening in the hotel - Receptionist says your bill is all clear and then we get a call “Ma’am we forgot to add lunch bill.” , we ordered some Cocktails for dinner date and when my fiancé asked for the bill, the waiter was asking him only “Sir what you ordered, actually we don’t have any order on the computer.” And next day when I called the manager and the director of Fairmont Mr. Varun Mehrotra, they were like I’m sorry ma’am we didn’t inform you about the construction but we can’t do anything about it. Well Fairmont Jaipur I paid bloody 70k bucks and then hired a professional photographer team that too from Chandigarh and bear their stay, food and travelling charges and after putting that kinda money for pre wed shoot, you didn’t bother to inform about the construction which was going on- which spoiled our pictures and videos. And you say you can’t do anything about it! Bravo Fairmont Hotels & Resorts. We had a horrifying experience in the hotel. A day which suppose to be the one of the happiest, relaxing and enjoyable in its true sense was nothing less than a day filled stressful events and unpleasant experiences throughout the day. There were so mang goof-ups with the billing which was irritating and frustrating to handle. Treating your guests right is the basic responsibility for any hotel, and i will be as bold as possible in saying that your hotel wasnt worth travelling for. Having a beautiful property with an inefficient staff will surely ruin your brand. There is no way in hell, i am going to book this property ever again. Thank you for the worst hospitality and an unforgettable unpleasant experience.